Two users. Different needs.
Frontline staff needed an interpreter quickly. Administrators needed visibility into requests, team activity and billing. Calls, emails and separate portals were making both jobs harder.
Organisation count describes platform scale.
Make the urgent path direct.
I kept language selection and audio or video requests close to the main action. Staff could get into a session without working through admin tasks first.
Give administrators the wider view.
The workspace brought sessions, team activity and reporting together. It used the same product foundations as mobile, with room for denser information and management tasks.
Feedback around the task.
I used Lottie for loading, connection, confirmation and completion feedback. Jitter supported motion videos and reusable assets for product, web and marketing.
Reach taught me to keep each workflow focused: fast access for staff, useful oversight for administrators.